Licensed Funeral Director/Embalmer
The Diocese of Phoenix Catholic Cemeteries and Funeral Homes is seeking a licensed Funeral Director/Embalmer to assist in its funeral ministry at our Holy Cross Catholic Cemetery and Funeral Home location. As a ministry of the Roman Catholic Diocese of Phoenix, this position is primarily responsible for providing professional funeral services to families during their time of need.
We offer a complete benefits package that includes medical and dental insurance, PTO, and a Retirement Plan.
General Job Brief
Under the direct supervision of the Funeral Home Manager, the Licensed Funeral Director/Embalmer supports the Diocese of Phoenix in its mission in the service of the Body of Christ. The Licensed Funeral Director/Embalmer is primarily responsible for providing professional funeral services for the family of the deceased and must exhibit leadership responsibilities and maintain optimum levels of customer satisfaction.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Provide service quality excellence in all funeral-related services exhibiting leadership and teamwork responsibilities
- Provide and present a General Price List to inquiring parties as well as all service options.
- Take first calls, make transfers, and work in the preparation room.
- Prepare funeral service arrangements including completing all required documents and facilities and equipment preparedness.
- Meet sales and service objectives and work with others to achieve company standards.
- Consistently exhibit satisfactory levels of professionalism and performance in all duties.
- Successfully complete on going/periodic OSHA training and testing.
- Maintain highest standards of ethics, morality, and confidentiality at all times.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Funeral Home Manager, and not necessarily mentioned in this description will be expected.
Minimum Qualifications (Classification is typically expected to possess.)
Practicing Roman Catholic in good standing is highly preferred. Must possess required state education and license requirements for licensed funeral director and embalmer. Must have a minimum of 3 years as a licensed funeral director and embalmer. Must have a valid Arizona driver's license with insurable driving record.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Must be emotionally able to deal with death, grief, and stress.
- Must exhibit excellent oral and written communication and interpersonal skills.
- Ability to provide leadership, either in acting lead or supervisory role in execution of funeral-related services.
- Ability to work erratic shifts as required, including some nights and weekends.
- Ability to wear protective gear as required by OSHA.
- Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
- Ability to embalm and prepare the body for presentation (including application of make up to provide a natural appearance and reconstruction if needed.)
- Ability to work outdoors in all weather conditions.
- Ability to read and understand simple contracts.
- Ability to stand up to two hours at a time, drive up to four hours straight, lift up to 100 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 150 pounds.
- Ability to dress professionally (in suits or other appropriate attire.)
- Bilingual a plus.
Licensed Funeral Director / Embalmer
The Diocese of Phoenix Catholic Cemeteries and Funeral Homes is seeking a licensed Funeral Director/Embalmer to assist in its funeral ministry at our Queen of Heaven Catholic Cemetery and Funeral Home location. As a ministry of the Roman Catholic Diocese of Phoenix, this position is primarily responsible to provide professional funeral services for families during their time of need.
We offer a complete benefits package that includes medical and dental insurance, PTO, and a Retirement Plan.
General Job Brief
Under the direct supervision of the Location Manager, the Licensed Funeral Director/Embalmer supports the Diocese of Phoenix in its mission in service of the Body of Christ. The Licensed Funeral Director/Embalmer is primarily responsible for providing professional funeral services for the family of the deceased and must exhibit leadership responsibilities and maintain optimum levels of customer satisfaction.Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Provide service quality excellence in all funeral-related services exhibiting leadership and teamwork responsibilities.
- Provide and present a General Price List to inquiring parties as well as all service options.
- Take first calls, make transfers, and work in the preparation room.
- Prepare funeral service arrangements including completing all required documents and facilities and equipment preparedness.
- Meet sales and service objectives and work with others to achieve company standards.
- Consistently exhibit satisfactory levels of professionalism and performance in all duties.
- Successfully complete on going/periodic OSHA training and testing.
- Maintains highest standards of ethics, morality, and confidentiality at all times.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location Manager, and not necessarily mentioned in this description, will be expected.
Minimum Qualifications (Classification is typically expected to possess.)
Practicing Roman Catholic in good standing is highly preferred. Must possess required state education and license requirements for licensed funeral director and embalmer. Must have a minimum of 3 years as a licensed funeral director and embalmer. Must have a valid Arizona driver’s license with an insurable driving record.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Must be emotionally able to deal with death, grief, and stress.
- Must exhibit excellent oral and written communication and interpersonal skills.
- Ability to provide leadership, either in an acting lead or supervisory role in execution of funeral-related services.
- Ability to work erratic shifts as required, including some nights and weekends.
- Ability to wear protective gear as required by OSHA.
- Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
- Ability to embalm and prepare the body for presentation (including application of make up to provide a natural appearance and reconstruction if needed).
- Ability to work outdoors in all weather conditions.
- Ability to read and understand simple contracts.
- Ability to stand up to two hours at a time, drive up to four hours straight, lift up to 100 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 150 pounds.
- Ability to dress professionally (in suits or other appropriate attire).
- Bilingual a plus
Funeral Arranger - Holy Cross Catholic Cemetery & Funeral Home
General Job Brief
Under the direct supervision of the Location/Funeral Home Manager, the Funeral Arranger supports the Diocese of Phoenix in its mission in service of the Body of Christ. The Funeral Arranger is primarily responsible with providing professional funeral services and preparation of deceased.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
- Strictly adhere to DOPCCFH policies, representing DOPCCFH in an exemplary manner.
- Work effectively as a team member, embracing and fostering DOPCCFH’s mission and culture.
- Provide and present a General Price List to inquiring parties.
- Take first calls, make transfers, and work in the preparation room.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location/Funeral Home Manager and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.
Bachelor’s Degree required. Previous funeral arranging experience preferred. Active Roman Catholic preferred.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Must be emotionally able to deal with death, grief, and stress.
- Consistently exhibit satisfactory levels of professionalism and performance in all duties.
- Successfully complete on going/periodic OSHA training and testing.
- Maintain highest standards of ethics, morality, and confidentiality at all times.
- Ability to provide leadership, either in an acting lead or supervisory role in execution of funeral-related services.
- Ability to work erratic shifts as required, including some nights and weekends.
- Ability to wear protective gear as required by OSHA.
- Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
- Must have received or signed a wavier for the Hepatitis B shot.
- Ability to work outdoors in all weather conditions.
- Ability to read and understand simple contracts.
- Ability to stand up to three hours at a time, drive up to four hours straight, lift up to 55 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 150 pounds.
- Ability to dress professionally (in suits or other appropriate attire).
- Be familiar with and able to subscribe to Catholic principles and teachings
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Excellent attention to detail and accuracy skills.
- Strong organizational and time management abilities.
- Good communication skills and ability to work effectively in a team environment.
- Excellent oral and written communication and interpersonal skills.
- Must have a valid Arizona driver’s license with an insurable driving record.
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Maintains highest standards of ethics, morality, and confidentiality at all times.
- Knowledge of computers, including Microsoft word and excel.
- Bilingual preferred.
Inside Sales Professional (Family Service Counselor) - Queen of Heaven Catholic Cemetery & Funeral Home
General Job Brief
Under the direct supervision of the Location/Cemetery Manager, the Family Service Counselor will be the face of Catholic Cemeteries and Funeral Homes to the community. A Family Service Counselor is primarily responsible for serving the immediate (at need) and preneed arrangements of families that come to the office or call to arrange for services. The Family Service Counselor is required to make follow-up calls to provide assistance to families and generate referrals. The Family Service Counselor, with a valid Arizona Insurance License, also has the opportunity to offer our funeral preneed insurance program to families.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
- Assist families in making cemetery at need arrangements including, but not limited to assisting in the selection of the burial space, designing of the memorial, and selecting other burial products based on families’ needs.
- Follow up with at need families, verifying their satisfaction with the services they received and offering preneed services to them.
- Field incoming calls and internet inquiries from preneed and at need families as well as general cemetery inquiries.
- Respond to complaints in a thoughtful and attentive manner, following existing policies and procedures.
- Refer families needing bereavement services to our Bereavement Ministry partners, the Crosier Fathers and Brothers.
- Attend graveside services for families you have served.
- Serve as primary liaison between the family and funeral home, ensuring seamless service at the time of burial.
- Educating and evangelizing families on the importance of preneed Catholic services for funeral and cemetery.
- Strictly adhere to DOPCCFH policies, representing DOPCCFH in an exemplary manner.
- Work effectively as a team member, embracing and fostering DOPCCFH’s mission and culture.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Effectively communicate any concerns or suggestions to the appropriate Team member. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location/Cemetery Manager and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess).
Bachelor’s degree from an accredited institution preferred or three years cemetery or funeral industry experience. Practicing Roman Catholic desired.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Comply with Catholic Cemeteries & Funeral Homes policies, rules, regulations, and procedures.
- Work well with others and being a true “team player,” willing to assist even when something falls outside your scope of duty.
- Be an effective communicator both to your coworkers as well as to your families.
- Be detail oriented, thorough, and ensure that a family’s burial requests are honored.
- Maintain a strong work ethic.
- Exude a positive attitude.
- Be approachable and flexible.
- Must be able to perform basic computer skills, data input, and various applications.
- Licensed for funeral insurance sales in the state of Arizona preferred.
- Must have a valid Arizona driver’s license with an insurable driving record.
- Ability to work under minimal supervision.
- High attention to detail and accuracy; highly organized
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Ability to organize and prioritize work.
- Highly proficient in Microsoft Office products (Word, Excel, Outlook) and Google mail.
- Bilingual preferred.
Location Manager - Queen of Heaven Catholic Cemetery & Funeral Home
General Job Brief
Under the direct supervision of the COO, the Location Manager is responsible for day-to-day operations of the cemetery and funeral home. The Location Manager supervises the cemetery Foreman or Superintendent, cemetery grounds crew, Family Service Counselors, Front Office Staff, Funeral Associates, and Funeral Director/Embalmers; oversees the scheduling of burials and funerals, monitors all cemetery contracts, monitors all funeral home at-need contracts, monitors the maintenance of all buildings and equipment, works with the Director of Development and Training to develop on-going training for staff.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
- Oversee day-to-day operation of the cemetery and funeral home.
- Set goals and work effectively toward them.
- Assist with recruiting, hiring and training of facility employees with input from appropriate Executive Team members.
- Evaluate employees’ performance and goals.
- Communicate all existing and new policies of DOPCCFH.
- Maintains compliance with all local, state and federal laws relating to the handling of human remains.
- Maintain all on-going and monthly cemetery & mortuary reports as required.
- Compliment corporate promotions and community relation efforts by visiting funeral homes, hospitals, hospice facilities, and parishes in service area. Maintain a written log of these contacts.
- Participate in Management Team meetings when required.
- Provide and present a General Price List to inquiring parties as well as all service options.
- Responsible for OSHA compliance of the funeral home and cemetery staff and facilities.
- Monitors all at-need funeral contracts and folders to assure compliance with the Arizona State Board of Funeral Directors & Embalmers and the Federal Trade Commission.
- Take first calls, make transfers and work in the preparation room.
- Prepare funeral service arrangements including completing all required documents.
- Maintains highest standards of ethics, morality, and confidentiality at all times.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Effectively communicate any concerns or suggestions to the appropriate Executive Team member. Completing other duties and tasks with utmost integrity and professionalism, as directed by the COO, or their representative and not necessarily mentioned in this description, will be expected.
Minimum Qualifications (Classification is typically expected to possess.)
Possess required state education and license requirements for Arizona licensed Funeral Director and Embalmer or Bachelor’s Degree from an accredited institution with five years cemetery or funeral industry experience. Practicing Roman Catholic in full communion with the Church required.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Demonstrated leadership skills.
- Must be emotionally able to deal with death, grief, and stress.
- Must exhibit excellent oral and written communication and interpersonal skills.
- Thorough understanding of cemetery and funeral regulations and laws.
- Working knowledge of the operation of landscaping equipment, maintenance vehicles and backhoes.
- Ability to dress professionally (in suits / dresses or other appropriate attire).
- Ability to work under pressure, take initiative, be creative and anticipate solutions to problems; exercise good judgment in emergency situations and when working with varied personalities and cultures; must be able to work with frequent interruptions.
- Ability to wear protective gear as required by OSHA.
- Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
- Ability to embalm and prepare the body for presentation, if the Location Manager is a Licensed Funeral Director/Embalmer.
- Ability to make funeral arrangements with families and follow through with funeral services.
- Ability to work outdoors in all weather conditions.
- Ability to stand up to two hours at a time, drive up to four hours straight, lift up to 50 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 190lbs.
- Must have a valid Arizona driver’s license with an insurable driving record.
Office Manager - Queen of Heaven Catholic Cemetery & Funeral Home
General Job Brief
Under the direct supervision of the Location Manager/Cemetery Manager, the Office Manager owns the customer service experience and oversees the general administrative function and activities of the front office. The Office Manager oversees front office staff and the daily work activities of the front office. The Office Manager answers and directs all incoming phone calls, serves as first point of contact to greet and offer hospitality for all visitors and directs them to the appropriate personnel. The Office Manager performs data entry duties and is responsible for all incoming and outgoing mail.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
· Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs.
· Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
· Oversees funeral home check book and month end report
· Maintains inventory of office supplies; orders new supplies as needed.
· Maintains office files; implements an efficient system for other staff to access files and records.
· Greet and Check in visitors to their appointments.
· Answers all incoming phone calls and directs them to the appropriate department.
· Provides administrative and clerical assistance to Family Service Counselor(s), location managers and Funeral Directors.
· Oversee the internal training program for receptionist or other front desk support.
· General data entry responsibilities.
· Processes, posts, sorts, and delivers all mail daily.
· Receives and processes contract payments.
· Performs filing functions as required.
· Provide information and sign-up families to flower tribute program upon request.
· Assure flower orders have been sent to the grounds on date stamp requested by family.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location/Cemetery Manager, and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.)
Bachelor’s Degree or a combination of High School Diploma or equivalent plus relevant experience. Must have a minimum of 5 year experience in a front office supervisor/management role while providing customer experience training to others.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Bilingual a plus.
- Practicing Roman Catholic preferred.
- Previous cemetery/funeral home experience preferred.
- Extensive knowledge of office management procedures.
- High attention to detail and accuracy; highly organized.
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to type at least 60 words per minute.
- Excellent oral and written communication skills.
- Proficient in Microsoft Office Suite or related software and typical front office machinery.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Ability to work rotating Saturdays.
Office Manager - Holy Cross Catholic Cemetery & Funeral Home
General Job Brief
Under the direct supervision of the Location Manager/Cemetery Manager, the Office Manager owns the customer service experience and oversees the general administrative function and activities of the front office. The Office Manager oversees front office staff and the daily work activities of the front office. The Office Manager answers and directs all incoming phone calls, serves as first point of contact to greet and offer hospitality for all visitors and directs them to the appropriate personnel. The Office Manager performs data entry duties and is responsible for all incoming and outgoing mail.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
· Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs.
· Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
· Oversees funeral home check book and month end report
· Maintains inventory of office supplies; orders new supplies as needed.
· Maintains office files; implements an efficient system for other staff to access files and records.
· Greet and Check in visitors to their appointments.
· Answers all incoming phone calls and directs them to the appropriate department.
· Provides administrative and clerical assistance to Family Service Counselor(s), location managers and Funeral Directors.
· Oversee the internal training program for receptionist or other front desk support.
· General data entry responsibilities.
· Processes, posts, sorts, and delivers all mail daily.
· Receives and processes contract payments.
· Performs filing functions as required.
· Provide information and sign-up families to flower tribute program upon request.
· Assure flower orders have been sent to the grounds on date stamp requested by family.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location/Cemetery Manager, and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.)
Bachelor’s Degree or a combination of High School Diploma or equivalent plus relevant experience. Must have a minimum of 5 year experience in a front office supervisor/management role while providing customer experience training to others.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Bilingual a plus.
- Practicing Roman Catholic preferred.
- Previous cemetery/funeral home experience preferred.
- Extensive knowledge of office management procedures.
- High attention to detail and accuracy; highly organized.
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to type at least 60 words per minute.
- Excellent oral and written communication skills.
- Proficient in Microsoft Office Suite or related software and typical front office machinery.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Ability to work rotating Saturdays.
