Licensed Funeral Director/Embalmer
The Diocese of Phoenix Catholic Cemeteries and Funeral Homes is seeking a licensed Funeral Director/Embalmer to assist in its funeral ministry at our Holy Cross Catholic Cemetery and Funeral Home location. As a ministry of the Roman Catholic Diocese of Phoenix, this position is primarily responsible for providing professional funeral services to families during their time of need.
We offer a complete benefits package that includes medical and dental insurance, PTO, and a Retirement Plan.
General Job Brief
Under the direct supervision of the Funeral Home Manager, the Licensed Funeral Director/Embalmer supports the Diocese of Phoenix in its mission in the service of the Body of Christ. The Licensed Funeral Director/Embalmer is primarily responsible for providing professional funeral services for the family of the deceased and must exhibit leadership responsibilities and maintain optimum levels of customer satisfaction.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Provide service quality excellence in all funeral-related services exhibiting leadership and teamwork responsibilities
- Provide and present a General Price List to inquiring parties as well as all service options.
- Take first calls, make transfers, and work in the preparation room.
- Prepare funeral service arrangements including completing all required documents and facilities and equipment preparedness.
- Meet sales and service objectives and work with others to achieve company standards.
- Consistently exhibit satisfactory levels of professionalism and performance in all duties.
- Successfully complete on going/periodic OSHA training and testing.
- Maintain highest standards of ethics, morality, and confidentiality at all times.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Funeral Home Manager, and not necessarily mentioned in this description will be expected.
Minimum Qualifications (Classification is typically expected to possess.)
Practicing Roman Catholic in good standing is highly preferred. Must possess required state education and license requirements for licensed funeral director and embalmer. Must have a minimum of 3 years as a licensed funeral director and embalmer. Must have a valid Arizona driver's license with insurable driving record.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Must be emotionally able to deal with death, grief, and stress.
- Must exhibit excellent oral and written communication and interpersonal skills.
- Ability to provide leadership, either in acting lead or supervisory role in execution of funeral-related services.
- Ability to work erratic shifts as required, including some nights and weekends.
- Ability to wear protective gear as required by OSHA.
- Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
- Ability to embalm and prepare the body for presentation (including application of make up to provide a natural appearance and reconstruction if needed.)
- Ability to work outdoors in all weather conditions.
- Ability to read and understand simple contracts.
- Ability to stand up to two hours at a time, drive up to four hours straight, lift up to 100 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 150 pounds.
- Ability to dress professionally (in suits or other appropriate attire.)
- Bilingual a plus.
PT Receptionist (Bilingual) - Holy Redeemer Catholic Cemetery
General Job Brief
Under the direct supervision of the Location Manager/Cemetery Manager, the Receptionist answers and directs all incoming phone calls, serves as first point of contact to greet and offer hospitality for all visitors and directs them to the appropriate personnel. The Receptionist performs data entry duties as assigned and is responsible for all incoming and outgoing mail.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustarate the diverse and various levels of difficulty of the job.)
- Greet and check in visitors to their appointments.
- Answer all incoming phone calls and direct them to the appropriate department.
- Provide administrative and clerical assistance to Family Service Counselor(s) and location managers as directed.
- General data entry responsibilities.
- Process, post, sort and deliver all mail daily.
- Receive and process contract payments.
- Perform filing functions as required.
- Provide information and sign-up families to flower tribute program upon request.
- Assure flower orders have been sent to the grounds on date stamp requested by family.
Other Duties and Responsibilities
Collaboration, confidentiality, and intergrity are critical to success in this role. Completing other duties and tasks with utmost intergrity and professionalism as directed by the Location/Cemetery Manager or the Director of Cemetery Operations, and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.)
High School diploma or equivalent required. Must have a minimum of 1 year experience in a related position.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Fluency in English and Spanish is required.
- Practicing Roman Catholic in good standing is highly preferred.
- Previous cemetery/funeral home experience preferred.
- High attention to detail and accuracy;highly organized.
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Ability to organize and prioritize work.
- Good oral and written communication skills.
- Strong word processing and related software application skills.
- Ability to work rotating Saturdays.
Funeral Arranger - Holy Cross Catholic Cemetery and Funeral Home
General Job Brief
Under the direct supervision of the Location/Funeral Home Manager, the Funeral Arranger supports the Diocese of Phoenix in its mission in service of the Body of Christ. The Funeral Arranger is primarily responsible with providing professional funeral services and preparation of deceased.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
- Strictly adhere to DOPCCFH policies, representing DOPCCFH in an exemplary manner.
- Work effectively as a team member, embracing and fostering DOPCCFH’s mission and culture.
- Provide and present a General Price List to inquiring parties.
- Take first calls, make transfers, and work in the preparation room.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location/Funeral Home Manager and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.
Bachelor’s Degree required. Previous funeral arranging experience preferred. Active Roman Catholic preferred.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Must be emotionally able to deal with death, grief, and stress.
- Consistently exhibit satisfactory levels of professionalism and performance in all duties.
- Successfully complete on going/periodic OSHA training and testing.
- Maintain highest standards of ethics, morality, and confidentiality at all times.
- Ability to provide leadership, either in an acting lead or supervisory role in execution of funeral-related services.
- Ability to work erratic shifts as required, including some nights and weekends.
- Ability to wear protective gear as required by OSHA.
- Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
- Must have received or signed a wavier for the Hepatitis B shot.
- Ability to work outdoors in all weather conditions.
- Ability to read and understand simple contracts.
- Ability to stand up to three hours at a time, drive up to four hours straight, lift up to 55 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 150 pounds.
- Ability to dress professionally (in suits or other appropriate attire).
- Be familiar with and able to subscribe to Catholic principles and teachings
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Excellent attention to detail and accuracy skills.
- Strong organizational and time management abilities.
- Good communication skills and ability to work effectively in a team environment.
- Excellent oral and written communication and interpersonal skills.
- Must have a valid Arizona driver’s license with an insurable driving record.
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Maintains highest standards of ethics, morality, and confidentiality at all times.
- Knowledge of computers, including Microsoft word and excel.
- Bilingual preferred.
